FAQ
Frequently Asked Questions
Section titled “Frequently Asked Questions”General
Section titled “General”What is Orquestio?
Section titled “What is Orquestio?”Orquestio is a SaaS platform that deploys and manages autonomous AI agents on isolated, dedicated infrastructure. Each customer gets their own EC2 instance, Docker container, Elastic IP, and optional custom domain — fully managed by Orquestio’s orchestrator.
What problem does Orquestio solve?
Section titled “What problem does Orquestio solve?”Running AI agents like OpenClaw in production requires infrastructure provisioning, networking, security hardening, monitoring, backups, and ongoing maintenance. Orquestio handles all of that so you can focus on using the agent, not operating it.
What is OpenClaw?
Section titled “What is OpenClaw?”OpenClaw is an open-source autonomous AI agent. Orquestio’s first managed product is “OpenClaw solved” — a production-ready OpenClaw deployment with security, monitoring, and managed upgrades included out of the box.
Is Orquestio open source?
Section titled “Is Orquestio open source?”The orchestrator and control plane are proprietary. OpenClaw itself is open source. You are free to self-host OpenClaw, but Orquestio provides the managed infrastructure layer.
Billing and Plans
Section titled “Billing and Plans”How is billing structured?
Section titled “How is billing structured?”Billing is per-instance. Each provisioned instance incurs a monthly fee that covers compute, networking, storage, backups, and managed operations. Usage-based billing tiers are planned for a future release.
Is there a free tier?
Section titled “Is there a free tier?”Not currently. Contact support for trial access during the pre-launch period.
Is there an SLA?
Section titled “Is there an SLA?”No formal SLA is offered yet. Orquestio is in pre-launch. SLA commitments will be published before general availability.
Infrastructure and Security
Section titled “Infrastructure and Security”How are instances isolated between tenants?
Section titled “How are instances isolated between tenants?”Each tenant runs on a dedicated EC2 instance with its own Docker container, security group, and Elastic IP. There is no shared compute between tenants. This is full infrastructure-level isolation, not namespace or container-level multi-tenancy.
How is traffic secured?
Section titled “How is traffic secured?”All public traffic flows through Cloudflare, which provides DDoS protection and TLS termination. Authentication is enabled by default on every instance. Security groups are restrictive — only the ports required for operation are open. Direct IP access (bypassing Cloudflare) returns 403 Forbidden.
Can I SSH into my instance?
Section titled “Can I SSH into my instance?”No. SSH (port 22) is closed on all instances. Orquestio manages instances exclusively via AWS Systems Manager (SSM). You interact with your instance through the Orquestio API and customer portal.
What monitoring is available?
Section titled “What monitoring is available?”Orquestio monitors instance health, container status, and infrastructure metrics via CloudWatch. Alarms are configured for critical conditions. You can check your instance status through the API (GET /instances/{id}) or the Odoo customer portal.
How do backups work?
Section titled “How do backups work?”Orquestio uses AWS Backup to protect EFS and EBS volumes attached to your instance. Backups run on an automated schedule. Restoration is handled by the Orquestio operations team — contact support if you need a restore.
What about data privacy?
Section titled “What about data privacy?”Your data lives exclusively on your dedicated instance. Orquestio staff access instances only for operational purposes (upgrades, incident response) via SSM. No tenant data is shared across instances or accessible to other customers.
Domains and Networking
Section titled “Domains and Networking”Can I use my own domain?
Section titled “Can I use my own domain?”Yes. You can configure a custom domain via the API:
POST /instances/{id}/custom-domainYou will need to create a CNAME record pointing your domain to the Orquestio-provided endpoint. A TLS certificate is provisioned automatically via Let’s Encrypt once the CNAME is verified.
What regions are available?
Section titled “What regions are available?”Currently, all instances are deployed in us-east-1 (N. Virginia). Additional regions are on the roadmap.
API and Integration
Section titled “API and Integration”What are the API rate limits?
Section titled “What are the API rate limits?”All API endpoints are rate-limited. Limits range from 10 to 60 requests per minute depending on the endpoint. If you exceed the limit, you will receive a 429 Too Many Requests response. See the API Reference for per-endpoint limits.
How do I authenticate with the API?
Section titled “How do I authenticate with the API?”All API requests require a Bearer token in the Authorization header:
Authorization: Bearer <your-token>Tokens are issued through the customer portal.
Can I bring my own LLM API keys?
Section titled “Can I bring my own LLM API keys?”Yes. You can configure environment variables on your instance (including LLM provider API keys) through the Orquestio API or customer portal. Your keys are stored securely and injected into your instance’s runtime environment.
OpenClaw
Section titled “OpenClaw”What happens when OpenClaw releases an update?
Section titled “What happens when OpenClaw releases an update?”Orquestio manages OpenClaw upgrades through the control plane. Updates are tested, pinned to a specific version tag (never :latest), and rolled out in a controlled manner. You will be notified before upgrades that involve breaking changes.
Can I run a different AI agent instead of OpenClaw?
Section titled “Can I run a different AI agent instead of OpenClaw?”OpenClaw is the first supported agent. Support for additional agents is planned. Contact support if you have a specific agent you’d like to run on Orquestio.
Support
Section titled “Support”How do I contact support?
Section titled “How do I contact support?”Reach us at support@orquestio.com or through the customer portal. For infrastructure incidents, use the portal’s support channel for faster routing.